About Our Platinum Support Service

Our customers are continually surprised with our level of support and the attention to detail we provide. We confirm with every new customer the knowledge that each network is different - each requiring a level of flexibility not just in the software itself, but the way in which we handle our customers' concerns as well.

More and more, guaranteed reliability in the use of enterprise software is important to network professionals. This is why we provide a one-on-one, personalized approach to customer support with our Platinum Support Service.

This annually renewable service is activated at the time of your purchase to take advantage of the latest features and advanced support for the coming year. There are no complicated calculations required for renewal of your service - simply 30% of the latest available pricing of your implementation.

Details concerning the service are listed below. Meanwhile, for more information on putting a service in place for your existing or future implementation, please contact us at sales@doriansoft.com or complete our online quote request.

30% of your software investment.
For UltraAdmin ®, $99 per software user (find out more about service for UltraAdmin users).
This service includes the following:

• Service includes advice on implementing nonstandard configurations and phone-based installation walkthroughs if required.
• After filing a support request, a ticket is guaranteed to be opened as soon as a support technician is available or within 24 hours, whichever is sooner.
• User has choice as to email or phone contact once support session is open.
• Includes annual upgrade service.
• Renewable annually.